Policies
Our policies can always be accessed on our website. Clients are provided with digital copies of the Booking and Cancellation Policy and Privacy Policy prior to their first appointments. These policies must be agreed to before any Client may be booked in at Bloom Speech Therapy. For any feedback regarding our policies, please contact us.
We reserve the right to update our policies at any time without notice.
Identification Obligation
Healthcare providers are obliged to register your BSN (Citizen Service Number). This is stated in the Use of Citizen Service Number in Healthcare Act (Wbsn-z). Healthcare providers must check whether you are the person associated with the BSN. The BSN in healthcare is used, among other things, to prevent errors when exchanging medical and financial data. That is why recognized healthcare providers ask you for a valid ID.
The obligation to provide identification in healthcare applies to everyone, including minors under the age of 14. You can identify yourself with a valid passport, ID, driver's license or residence document. Parents must have a valid ID for their child when visiting a healthcare provider. Other than the general identification requirement, there is no age limit in healthcare. The identification obligation applies from birth. Your healthcare provider records the type and number of your ID in the administration. We are not allowed to make a copy or scan. Find more information here.
Complaints Procedure
The Healthcare Quality, Complaints and Disputes Act (Wkkgz) regulates what good healthcare is and what consumers can do if they are dissatisfied with healthcare. The Wkkgz applies to large healthcare institutions as well as small healthcare providers and solo healthcare providers. All speech therapists working in healthcare fall under the Wkkgz.
We sincerely hope that our speech therapy services meet your wishes. However, despite our best efforts, it may happen that your/your child's treatment does not go as you wish. We urge you to discuss this with your treating speech therapist as soon as possible. If your therapist does not know you are dissatisfied, they cannot resolve the complaint. You may also submit your complaint to us in writing or by email. We will then try to find a solution together.
If we cannot reach an agreement together, you can contact the National Complaints Committee for Speech Therapy in Primary Care. You can file a complaint against any speech therapist, member or nonmember of the NVLF. Complaints can be addressed to:
National Complaints Committee for Speech Therapy in Primary Care Attn. official secretary
Steinhagensweg 2b
PO Box 75 3440 AB Woerden
Tel. 0348-457073
You can download our full complaints procedure below.
Incident Management Procedure
This practice uses the Safe Incident Reporting protocol drawn up by the professional association NVLF, in accordance with the Quality, Complaints and Disputes in Healthcare Act (Wkkgz). The safe incident reporting procedure aims to ensure that employees can report carelessness and incidents internally in a safe manner. The aim is to discuss carelessness and incidents and to learn from them. It benefits the quality of care by gaining insight into common carelessness and incidents (errors and/or accidents). Based on this insight, the healthcare provider can quickly and adequately take measures to reduce the chance of repetition and/or accumulation of carelessness or (near) incidents in the future.
You can download our full incident management policy below.
Reporting Code for Child Abuse and Domestic Violence
As a healthcare provider, we may encounter victims of domestic violence or child abuse in our practice. That entails extra care. The government developed the Domestic Violence and Child Abuse Reporting Code for this purpose. Since 2013, professionals, including speech therapists, have been required by law to use this reporting code in case of signs of violence. A reporting code describes in 5 steps what a general practitioner, teacher, nurse, childcare supervisor or care provider should do if violence is suspected. The NVLF (Dutch Association for Speech Therapy and Phoniatrics) has drawn up its own reporting code (document translated from Dutch).
Bloom Speech Therapy has established a Child Abuse and Domestic Violence Reporting Code based on the above models and will use this if child abuse and/or domestic violence is suspected.